Stems by Emz
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Stems by Emz
Home
Shop
Gallery
Special Occasions
Contact Emz
Posy Jars
Dried Flower Gallery
Contact/Reviews
  • About Me
  • Reviews
Refund Policy
More
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Refund Policy and Safety notices

REFUND POLICY 


  • Freshness Guarantee: Bouquets and arrangements are guaranteed to stay fresh for 5 days (unless stated otherwise). If the flowers are damaged or wilted upon arrival, (or within 24 hours)  a replacement or refund may be honoured (dependant on circumstances). Any complaints should be raised within 24 hours of delivery. 
  • Flower care guide must  be followed to keep flowers fresh.
  • Change of Mind - If you change your mind, a refund will not be granted. Flowers are a perishable item and can only be replaced if they are damaged, as stated in the terms above. 
  • Non-Returnable Items: Due to the perishable nature of flowers, returns on flowers, plants, or arrangements once they have been delivered or picked up is not usually accepted. However, damaged or defective items may be eligible for a refund or replacement.
  • Request for Refund/Return: contact us as soon as possible if you are dissatisfied with your purchase.  If you contact us after 48 hours, we may not be able to do anything with your order but will always try to help.
  • Proof of Purchase: receipt, order confirmation, or proof of purchase will be required to fix any issues. 
  • Special Orders and Custom Arrangements: Custom-designed flowers or special orders cannot be refunded. 
  • Delivery Issues: If there is a problem with the delivery (e.g., the wrong address or late delivery), florist will offer a resolution, such as redelivery or confirmation of safe place drop off. If a safe place has been nominated for delivery. A photo will be sent to customer as proof of delivery. If you have listed the wrong address or have moved, Stems by Emz takes no responsibility for redelivery if that was the address listed on the purchase. If no one is home at the stated address, an immediate neighbour delivery with signature will be attempted. If you do not want this, please let me know before delivery is made. 

Contact: emma@stemsbyemz.co.uk or 07511191150


Customer satisfaction is of high importance, I will always try to resolve any issues. 



Wreath Workshop Terms And Conditions

Workshops are all about having fun, getting creative, and enjoying the experience – and we can’t wait to see you there!

Before we get started, please take a few minutes to read through the terms and conditions and safety guidance to help keep everything running smoothly and safely for everyone.

Thank you!

Click to Read Wreath Workshop Terms & Conditions

Flower Safety

 We take pride in providing our customers with the freshest and most beautiful flowers.

To help keep you safe, please take a few moments to read our Flower Safety Information before handling your flowers.

Thank you!

Click to Read Flower Safety Information

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Wreath Workshop - The Flower Pot - Thursday 4th Dec

Tickets coming soon! 

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